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Seller & merchant appeal support

Don’t lose more sales. Let’s find the right fix for your shop.

Every day a shop or payment account stays restricted can mean missed orders. We read your notice, find the official route that fits your case and help you prepare a clear appeal through the platform’s own process.

  • No passwords required
  • Official appeal routes only
  • Free first review
Request a free case review Explore platform support

No passwords required. Reinstatement is decided by the platform.

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Appeal and review support for

Independent service, not affiliated with these platforms. Logos are trademarks of their owners.

Example notice types

Choose your platform

Each platform has its own notices, rules and appeal routes. Start with the one you sell or take payments on.
Services

  • Etsy

    Temporary and permanent suspensions, removed listings

    Notice email

    Subject: …permanently suspended

    Temporary or permanent?Appeal window: 6 months
    View support

  • Amazon

    Account deactivation, listing removals, Account Health

    Account Health Rating

    Unhealthy

    0-99

    At risk

    100-199

    Healthy

    200-1,000

    Bands as Amazon describes them

    View support

  • Stripe

    Account closure, paused payouts, verification requests

    Which situation is it?

    • Account closed
    • Payouts paused
    • Verification requested
    View support

  • Shopify Payments

    Payment holds, deactivation, store restrictions, Shop Pay

    What is affected?

    • Shopify PaymentsOn hold
    • Online storeActive
    • Shop PayUnavailable
    View support

What happened to your account?

Pick the closest match. We’ll explain what it usually means and start your case review with it filled in.
Your situation

Your situation

Choose the closest match on the left to see what it usually means and what to check first.

Account suspended

Your whole account or shop is suspended

This is usually an account-level decision. The notice should say whether it is temporary (often a fixable issue such as billing or verification) or final enough to need a formal appeal.

For example: Etsy “permanently suspended”, Amazon account deactivated, Stripe account closed.

Selling privileges removed

You can’t sell, or certain listings were removed

Sometimes the account stays open but you lose the right to list or sell, or specific listings are taken down. These usually have their own appeal route, separate from an account appeal.

For example: Amazon selling privileges removed, an Etsy listing removed for a policy reason.

Payments restricted

Payments or payouts are on hold

Payment accounts are reviewed differently from marketplaces. A hold, a reserve, paused payouts and a full closure are different situations, and getting paid again is a separate question from reopening the account.

For example: Shopify Payments on hold, Stripe payouts paused, funds reserved.

Not sure

You’re not sure what the notice means

That’s common. Notices are short and use platform-specific terms. Tell us what you received and we’ll help you name the situation before anything else.

Many “Shop Pay suspended” messages, for example, turn out to be about Shopify Payments.

Why acting early protects your sales

A restriction rarely fixes itself. These platform rules are why the first days count, and why a careful first appeal matters more than a fast one.
Find the right fix with a free first review
See appeal deadlines for every platform

What we help you prepare

Concrete outputs you can review, edit and submit yourself. No black box.
Request a free case review

Case workspace

Everything your appeal needs, organised

We read the notice, list the records that matter and shape a draft for the platform’s own form, for you to review and submit.

Notice summary

Reviewed
  • Selling account restricted
  • Policy referenced in notice
  • Deadline noted from notice
Route
Official appeal form
Type
Account-level

Document checklist

3 of 4 ready
  • Notice text saved
  • Open cases resolved
  • Supplier or production records
  • Listing changes recorded

Appeal draft

v2

1. What happened

2. What has changed

3. How it will be prevented

Ready for your review

Illustrative example. Not a real case.

How it works

You stay in control from start to finish. The final decision is the platform's. We make that step visible, not hidden.
See how it works

  1. Step 1

    Describe your situation

    A reference number for your request.

  2. Step 2

    Initial review

    A first view of your case, free of charge, including a clear “not a fit” if that is the honest answer.

  3. Step 3

    Agree the scope

    A written scope you can accept or decline.

  4. Step 4

    Prepare your appeal

    A finished draft and checklist that you review, edit and submit yourself.

  5. Outside our control

    The platform reviews and decides

    You submit through the platform's own form or process. The platform reviews it on its own timeline and makes the decision, sometimes after asking for more information. We can help you respond to follow-up requests, but we can't influence the outcome or the timing.

Clear pricing

Initial case review
Free
Paid support
From $500
Before any paid work
Written scope and price
Pricing details

Marketplaces and payment accounts are different problems

The same word, “suspended”, can mean very different things. We treat them differently from the first message.

Etsy · Amazon

Marketplace accounts

Decisions are tied to selling policies and account health. Appeals usually explain the root cause, the fixes and the evidence, through the marketplace’s own appeal tools.

  • Account vs listing appeals kept separate
  • Evidence for every affected product
  • Platform deadlines noted from your notice

Stripe · Shopify Payments

Payment accounts

Decisions are tied to risk, verification and supportability. Reviews often hinge on clear, consistent business information that can be checked against your website and records.

  • Closure vs hold vs verification identified
  • Business description that matches your site
  • Reopening and getting paid treated as separate outcomes

How we work

No success counters or borrowed logos. Just how the service actually works.

  • A clear process

    You see each step before it happens: initial review, scope, then preparation. Nothing is submitted on your behalf.

  • No passwords, ever

    We work from your notice and your documents. We never ask for passwords, two-step codes, recovery codes or API keys.

  • Honest about outcomes

    The platform decides on reinstatement and timing. We don’t promise results. We help you put your best, truthful case forward.

  • Independent

    We are not Etsy, Amazon, Stripe or Shopify, and we have no inside contacts. We work only through official processes.

Guides for the first hours after a notice

Free, independent explainers based on each platform’s current help pages.
All guides

Common questions

What does GetBackMyShop actually do?

We review the suspension or restriction notice you received, work out which official process applies, list the information and documents that fit your case, draft an appeal or explanation with you, and plan the corrective steps to take first. You stay in control and submit everything yourself.

Are you part of Etsy, Amazon, Stripe or Shopify?

No. GetBackMyShop is an independent service. We are not affiliated with or endorsed by any platform, have no inside contacts, and work only through the official processes each platform provides.

Can you guarantee my account will be reinstated?

No, and you should be wary of anyone who does. Each platform makes its own decision on its own timeline. We help you present an accurate, well-organised case.

How much does it cost?

The initial case review is free. Paid support starts from $500. The exact price depends on the platform, the notice and how much needs preparing, and we confirm it in writing before any paid work starts. You can stop at any point before that.

Will I keep losing sales while I wait?

Often, yes. A suspended shop or restricted payment account usually can't sell or get paid normally. For example, Shopify says payouts stop while a Shopify Payments account is on hold. That's why it's worth understanding the notice and fixing root causes early.

Is there a deadline to appeal?

It depends on the platform and the notice. Etsy gives 6 months from a permanent suspension to appeal through its Appeals Center, and generally 6 months to appeal a removed listing. Amazon notices state their own deadlines. Always check the notice you received.

How long do platforms take to decide?

It varies. Etsy says a permanent-suspension appeal decision can take up to two weeks. Amazon's US help page says to expect a reply within two days. Shopify's help pages don't give a fixed timeframe for store appeals. We can't shorten any of these.

Do you need my password or login?

Never. We don't ask for passwords, two-step verification codes, recovery codes, card details or API keys. If anyone claiming to be us asks for them, don't share them.

Do you submit the appeal for me?

No. You submit it through your own account, using the platform's official form or process. That keeps you in control and keeps your account secure.

Can you help me open a new account while mine is suspended?

No. We don't help with new accounts, account rentals or anything designed to get around a platform's restriction. It usually breaks platform rules and can damage a legitimate appeal.

All questions

Don’t lose more sales. Start with a free case review.

Tell us what happened. We’ll read your notice and come back with the route that fits your case and what to do first.

Request a free case review Message us on WhatsApp

No passwords required. Reinstatement is decided by the platform.