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Editorial policy

How we research, write and check this site

Sellers act on what they read here, sometimes against a deadline. So every statement about a platform's rules has to be traceable to that platform's own pages, and dated.

Official sources only

Statements about how Etsy, Amazon, Stripe or Shopify handle suspensions, appeals, holds and payouts are based on each platform's own help center, policy pages or seller documentation. The source is linked next to the statement or listed at the end of the page.

We don't present a forum post, a social media thread or one seller's experience as platform policy. Where a platform doesn't publish a number (for example a review time), we say so instead of estimating one.

Check dates you can see

Platform pages show when their sources were last checked (currently 2026-11-10). Each guide shows its published and updated dates, and we only change those dates when we have actually re-read the sources.

Amazon's help pages differ by marketplace. Unless a page says otherwise, the Amazon links on this site point to the US Seller Central versions, and your own notice always comes first.

Nothing invented

  • No success rates, client counts, reviews, ratings or testimonials that we can't verify.
  • No guaranteed outcomes or timelines: reinstatement and released funds are decided by the platform.
  • Example notices and dashboards on the site are labelled as illustrations, never real cases.
  • Prices are stated as they are: paid support starts from a set amount, and the exact scope and price are agreed in writing first.

Independence

GetBackMyShop isn't affiliated with Etsy, Amazon, Stripe or Shopify and isn't paid by them. Platform logos are used only to identify the platform a page is about. There are no affiliate links on this site.

Safe advice only

We never suggest sharing passwords, verification codes, card details or API keys, creating or editing documents, opening new accounts to get around a decision, or any other way of avoiding a platform's rules. Advice that would put a seller's account at greater risk doesn't appear here.

Corrections

Platforms change their pages. If something here no longer matches the official page, tell us through the contact page with a link to what you found. We check it against the platform's current page and correct the text and its date.

Report an outdated statement on the contact page. This policy applies to every page on https://getbackmyshop.com.