Reference
Appeal deadlines and review times by platform
Sources checked on:
Short answer
Etsy gives 6 months to appeal a permanent suspension and generally 6 months to appeal a removed listing, with a decision in up to two weeks for suspensions. Amazon (US) handles appeals from Account Health and says to expect a reply within two days. Stripe and Shopify don't publish fixed appeal deadlines or review times; their notices and emails set the next step. Your own notice always takes priority.
| Platform | Situation | Where to act | Time limit | Decision | Source |
|---|---|---|---|---|---|
| Etsy | Temporary suspension | Follow the steps in Etsy's email (e.g. pay an overdue bill, add missing details) | As stated in the email | Several reinstate automatically once the issue is fixed | help.etsy.com |
| Etsy | Permanent suspension | Appeals Center, signed in to the suspended account | 6 months from the suspension date | Up to two weeks; an unsuccessful appeal is final | help.etsy.com |
| Etsy | Listing removed | Shop Manager → Policy violations → View & appeal (one listing at a time) | Up to 6 months from removal, unless stated otherwise | Final decision by email; a denied appeal can't be resubmitted for that listing | help.etsy.com |
| Amazon (US) | Account deactivation | Seller Central → Account Health → Reactivate your account | As stated in your notice | Expect a reply within two days; more information may be requested via View Appeal | sellercentral.amazon.com |
| Amazon (US) | Listing removal | Product Policy Compliance, Manage Inventory or Performance Notifications | As stated in your notice | Decision by email | sellercentral.amazon.com |
| Stripe | Account closed | Form linked in the closure email (opens the Dashboard) | Not stated on Stripe's support page | Not stated | support.stripe.com |
| Stripe | Payouts postponed | Dashboard and email requests (usually verification) | Not applicable (no appeal step) | Late payouts can take up to 5 business days after the expected date; first payout usually 7-14 days after the first payment | support.stripe.com |
| Shopify | Shopify Payments on hold | Admin notice; reply to the store owner's email with what is requested | Any deadline in the notice (e.g. high-value goods review) | Not stated; payouts stop until the hold is resolved | help.shopify.com |
| Shopify | Store restricted | Shopify admin → on-screen prompt → appeal form → Submit for review | Not stated | Not stated; decision sent to the store owner's email | help.shopify.com |
| Shopify | Shopify Payments declined | Appeal form in the rejection email, or reapply once conditions are met | Reapply after 6-12 consecutive months on a third-party provider with chargebacks below 1% (earlier review possible after 4 months with no Shopify Payments chargebacks) | Approval not guaranteed; a reserve may apply | help.shopify.com |
What this means for your sales
- The clock usually starts on the date of the notice, not when you read it. Check spam folders and Shop Manager or admin banners.
- Payouts and new orders can stop while you wait, so understanding the notice early protects revenue.
- Some outcomes are final (Etsy permanent suspensions, denied Etsy listing appeals), so a complete first appeal matters more than a fast one.
- Platforms update their help pages. Your own notice and the current official page always take priority over this table.
Questions about deadlines
What happens if I miss Etsy's 6-month appeal window?
Etsy says that if you miss the window, the account stays permanently suspended and you can't appeal.
Do these deadlines apply in every country?
The Amazon rows use Amazon's US help pages; other marketplaces have their own versions. Etsy, Stripe and Shopify pages apply broadly, but your notice is always the primary source.
My notice gives a different deadline. Which one counts?
The deadline in your own notice. This table summarises the general help pages; a specific notice can set its own date.
Why don't Stripe and Shopify have a fixed time?
Their help pages describe the process but don't publish a fixed appeal deadline or review time. We list “not stated” rather than guessing.
Can GetBackMyShop speed up a decision?
No. We can help you submit a complete, accurate appeal so there are fewer follow-up rounds, but the platform sets its own timing.
Official sources
- How to Reinstate Your Suspended AccountEtsy Help Center
- How to File an Appeal for a Permanently Suspended AccountEtsy Help Center
- How Do I Submit an Appeal for a Listing Removed by Etsy?Etsy Help Center
- Appeal an account deactivation or listing removal (US)Amazon Seller Central Help
- Why was my Stripe account closed?Stripe Support
- Where is my payout? FAQ for late and missing payoutsStripe Support
- Shopify Payments account holdsShopify Help Center
- Handling store terminationShopify Help Center
- Reapplying to Shopify PaymentsShopify Help Center
Sources checked on: . Platforms update their help pages; check the current version before you act.
Not sure which deadline applies to you?
Tell us the platform and paste the key lines of your notice. We'll tell you which route and time limit apply before you lose more sales.
No passwords required. Reinstatement is decided by the platform.