Who we are
This site belongs to the GetBackMyShop service. For privacy questions: support@getbackmyshop.com.
What we collect through the form
- Platform and issue type
- When you received the notice (optional) and your country or region (optional)
- Whether you have appealed before (optional)
- The short description you write
- Your store or business URL (optional; we never visit it automatically)
- Your name and email address
- Your confirmation that you have read this notice
What we don't collect
We never ask for passwords, two-step verification codes, recovery codes, card details, API keys, identity documents or bank documents. The form has no file uploads. Please don't type this kind of information into the description.
How your information is delivered
When you submit the form, your browser sends your answers to Netlify, the company that hosts this site. Netlify stores the submission in our site's form dashboard, checks it for spam and emails it to our team. This site has no database of its own.
Copies of your request exist in our Netlify form dashboard and in our team's inbox. We don't write form content to analytics tools, the address bar or your browser's persistent storage.
Technical data
As with any website, our hosting provider (Netlify) processes standard request data such as IP address and browser details in its server logs. Netlify also uses this kind of data to filter spam out of form submissions.
This site does not use analytics or advertising cookies and sets no cookies of its own. Fonts are served from this site's own server.
What we use it for
Only to review and reply to your request and, if you decide to go ahead, to provide the service we agree on. We don't sell your information or add it to marketing lists.
Who it is shared with
Only the providers needed to run the service: Netlify (hosting and form handling, including its spam filter) and our team's email service. These providers may process data outside your country.
If you choose to use the WhatsApp link, messaging is subject to WhatsApp's own terms. The pre-filled message contains only a platform and issue summary.
How long we keep it
We keep case review requests in our Netlify form dashboard and our team's inbox for up to 12 months after our last message with you, then delete them. You can ask us to delete your request sooner at any time.
Your rights and choices
To access, correct or ask us to delete information you have sent us, write to support@getbackmyshop.com. Depending on where you live, you may have other legal rights too.