Amazon · Seller account
We help Amazon sellers whose selling account has been deactivated, whose listings were removed or whose funds are held understand what their Account Health notice actually asks for. We then help you organise verifiable evidence and prepare an appeal that fits that specific violation, which you submit through Seller Central. Amazon decides on reinstatement.
Don’t lose more sales. Let’s find the right fix for your case.
No passwords required. Reinstatement is decided by the platform.
Amazon runs these through different parts of Seller Central. We treat them as separate questions, even when they arrive together.
Amazon's US help page says to appeal from Account Health by selecting “Reactivate your account”. Depending on the violation, you may be asked to complete a questionnaire, acknowledge a violation, take a quiz or provide supporting documents. Amazon says to expect a reply within two days and to add anything else it asks for via “View Appeal”.
Removed listings are handled separately. Amazon points sellers to the Product Policy Compliance tab, then Manage Inventory and Performance Notifications, to find the reason, and then either to appeal or to edit the listing so it complies.
Amazon's Account Health Rating runs from 0 to 1,000. Amazon describes 200-1,000 as Healthy, 100-199 as At Risk and 99 or below as Unhealthy, meaning eligible for deactivation or already deactivated. Amazon also says it may deactivate an account regardless of the score in some circumstances, such as suspected fraud or where required by law.
Held funds often accompany a deactivation, but they are a separate question. We help you read what your notice says about funds; we don't promise when, or whether, any amount is released.
Start in Seller Central, not with a template. Amazon's own guidance is built around the specific notice.
Nothing here requires Seller Central access.
Don't send passwords, two-step codes, recovery codes or API keys. We never ask for them.
Amazon's current guidance asks for clear, factual answers to the issues in your notice, sometimes through a questionnaire rather than a free-form letter. We don't force every case into the same “Plan of Action” template.
Each violation in your notice mapped to what Amazon is asking for, with the likely root causes to address.
Which of your genuine documents fit each issue (invoices, supplier details, authorisation letters) and which parts to highlight, as Amazon recommends.
A concise draft covering root cause, actions taken with dates, and preventive measures, shaped to the questionnaire or form Amazon shows you.
Operational changes to make before you submit, so your appeal describes things you have actually done.
The initial review is free. If your case is a fit, paid support starts from $500. We confirm the exact scope and price in writing before any paid work.
The type of violation, for example authenticity, intellectual property, order performance or product policy.
Whether you can provide verifiable documents for every affected product.
Any deadline stated in your notice.
Amazon's review. Its US help page says to expect a reply within two days, but Amazon may ask for more information in further rounds.
Not a fit: appeals that would rely on documents that don't exist or can't be verified, or requests to open new selling accounts while one is deactivated.
Compare appeal deadlines and review times across platformsNot always in the same form. Amazon's appeal flow can include a questionnaire, an acknowledgement, a quiz or supporting documents, depending on the violation. We prepare what your notice actually asks for.
Amazon's US help page says to expect a reply within two days of submitting. Amazon may ask for more information, which you add via “View Appeal” on Account Health. We can't influence Amazon's timing.
Reinstatement and the release of held funds are separate questions. We help you understand what your notice says about funds, but we can't promise timing or amounts.
No. Appeals must rest on genuine, verifiable records. We help you identify which real documents are relevant and how to present them clearly.
Yes. Amazon handles listing removals separately from account deactivation, so we look at the specific listing notice and whether an appeal or a listing correction fits better.
Amazon describes “At risk” (100-199) as a risk of deactivation. Addressing listed violations early is usually simpler than appealing a deactivation later, and we can help you prioritise them by severity.
No. You keep control of your account and submit everything yourself. We never ask for passwords, two-step codes or API keys.
Amazon's US help page says to go to Account Health in Seller Central; the “Reactivate your account” option is at the top of that page. Follow the on-screen steps from there.
A score from 0 to 1,000 that indicates a selling account's risk of deactivation under certain policies. Amazon says all new sellers start at 200 and that the score reflects policy adherence and selling activity over the last 180 days.
Yes. Amazon says it may deactivate an account regardless of the score where required by law, where it suspects fraudulent, deceptive or otherwise harmful activity, or when policies outside the rating are violated.
It depends on the violation. Amazon asks for supporting evidence for every product (ASIN) under review, listed at the bottom of the original notification, and notes that some products require invoices from the last 365 days. It suggests highlighting the relevant parts of each document.
Amazon's guidance: be clear, concise, factual and direct; focus on the events that led to the issue; explain every issue and its root cause with specific actions and dates; remove references to other support cases; and avoid emotive language.
Amazon says to monitor your email for a decision. If Amazon asks for more information, use “View Appeal” on Account Health to add documents or details in your next submission.
Sources checked on: . Platforms update their help pages; check the current version before you act.
Amazon seller account deactivated? Read Account Health properly, find root causes, gather verifiable documents and appeal, without a generic template.
Write an Amazon appeal the way Seller Central asks: factual, root causes, dated actions and evidence for every ASIN. With an outline, not a template.
What Amazon's Account Health Rating measures, what the 0-1,000 bands mean, why accounts can still be deactivated, and what to do when your rating is At Risk.
Tell us the marketplace, the violation named in the notice and what you've done so far. We'll come back with a first view of the path ahead.
No passwords required. Reinstatement is decided by the platform.