Process
How a case review works
Four steps on our side, one on the platform's. You can see each of them before it happens, and you can stop at any point.
Step 1
Describe your situation
- You
- Fill in the short case-review form: platform, what happened, when, and a few sentences in your own words.
- We
- Receive your request by email. Nothing is sent to any platform.
- You get
- A reference number for your request.
Step 2
Initial review
- You
- Answer any follow-up questions if we need to clarify the notice.
- We
- Read your notice, identify which situation and process apply, and check whether we can genuinely help.
- You get
- A first view of your case, free of charge, including a clear “not a fit” if that is the honest answer.
Step 3
Agree the scope
- You
- Decide whether to continue.
- We
- Confirm in writing what we will prepare, what we won't, and the price (paid support starts from $500) before any paid work.
- You get
- A written scope you can accept or decline.
Step 4
Prepare your appeal
- You
- Share the relevant notice text and your genuine records, and make the agreed changes in your shop or account.
- We
- Prepare the notice review, document checklist, appeal draft and corrective steps with you.
- You get
- A finished draft and checklist that you review, edit and submit yourself.
Outside our control
The platform reviews and decides
You submit through the platform's own form or process. The platform reviews it on its own timeline and makes the decision, sometimes after asking for more information. We can help you respond to follow-up requests, but we can't influence the outcome or the timing.
What you'll never be asked for
- Passwords or login details for any platform
- Two-step verification codes or recovery codes
- API keys, including secret keys
- Card numbers or bank login details
- Permission to submit anything on your behalf
Pricing
The initial review is free. Paid support starts from $500. The exact price depends on the platform, the notice and how much needs preparing, and is confirmed in writing before any paid work starts.
Start with the first step.
It takes a few minutes, and you don't need any documents yet.
No passwords required. Reinstatement is decided by the platform.