Frequently asked questions

No one outside Etsy can reinstate an account. We help you understand the notice and prepare a clear, honest appeal. Etsy reviews it and makes the decision.

Etsy says a permanent suspension email includes “permanently suspended” in the subject line and body. Temporary suspension emails usually explain the issue and how to fix it, such as paying an overdue bill or adding missing details.

Etsy's help article states you have 6 months from the day your account was suspended to file an appeal through the Appeals Center. Check the current article before you rely on it, as Etsy can change it.

Etsy says that if a permanent-suspension appeal is unsuccessful, the decision is final. That is why it is worth resolving open issues and preparing your explanation carefully before you submit.

Yes, as a separate question. Listing removals have their own appeal on the Policy violations page, one listing at a time, so we look at that notice rather than treating it as an account appeal.

We don't help with opening new accounts to get around a suspension. Etsy's policies treat this seriously and it can undermine your appeal.

No. You submit the appeal yourself from your own account. We never ask for passwords, two-step verification codes or recovery codes.

Etsy's help pages list examples such as an overdue bill, a missing taxpayer ID for US sellers past a sales threshold, a missing bank account for sellers outside the US, unfinished bank account verification, identity verification, unconfirmed seller information and repeat policy violations. Etsy says its list isn't complete, so the email you received is the primary source.

Etsy says paying your amount due should quickly and automatically reinstate an account suspended for an overdue bill. If it stays suspended after paying, there may be another issue on the account, and Etsy's email is the place to check.

In Etsy's Appeals Center. Etsy describes signing in to the suspended account, choosing the reason for your appeal, describing what you've done to address the issues, explaining how your practices will change, attaching any supporting documents and selecting “Submit Appeal”.

Etsy asks sellers to be transparent about what caused the suspension, the steps taken to fix it and how they'll follow the policies going forward. Resolve open cases and pay any outstanding balance first, and check listings against the Prohibited Items, Creativity Standards and Intellectual Property policies.

Etsy notes that funds in your Etsy Payment account may be reserved while an account is suspended, and that you can still view and pay your bill. We can't speed up or promise the release of funds.

No. Etsy says listing appeals must be submitted for each listing individually, from the Policy violations page in Shop Manager. For some policies, such as Creativity Standards, you can include up to 12 photos, videos or documents.

Not always in the same form. Amazon's appeal flow can include a questionnaire, an acknowledgement, a quiz or supporting documents, depending on the violation. We prepare what your notice actually asks for.

Amazon's US help page says to expect a reply within two days of submitting. Amazon may ask for more information, which you add via “View Appeal” on Account Health. We can't influence Amazon's timing.

Reinstatement and the release of held funds are separate questions. We help you understand what your notice says about funds, but we can't promise timing or amounts.

No. Appeals must rest on genuine, verifiable records. We help you identify which real documents are relevant and how to present them clearly.

Yes. Amazon handles listing removals separately from account deactivation, so we look at the specific listing notice and whether an appeal or a listing correction fits better.

Amazon describes “At risk” (100-199) as a risk of deactivation. Addressing listed violations early is usually simpler than appealing a deactivation later, and we can help you prioritise them by severity.

No. You keep control of your account and submit everything yourself. We never ask for passwords, two-step codes or API keys.

Amazon's US help page says to go to Account Health in Seller Central; the “Reactivate your account” option is at the top of that page. Follow the on-screen steps from there.

A score from 0 to 1,000 that indicates a selling account's risk of deactivation under certain policies. Amazon says all new sellers start at 200 and that the score reflects policy adherence and selling activity over the last 180 days.

Yes. Amazon says it may deactivate an account regardless of the score where required by law, where it suspects fraudulent, deceptive or otherwise harmful activity, or when policies outside the rating are violated.

It depends on the violation. Amazon asks for supporting evidence for every product (ASIN) under review, listed at the bottom of the original notification, and notes that some products require invoices from the last 365 days. It suggests highlighting the relevant parts of each document.

Amazon's guidance: be clear, concise, factual and direct; focus on the events that led to the issue; explain every issue and its root cause with specific actions and dates; remove references to other support cases; and avoid emotive language.

Amazon says to monitor your email for a decision. If Amazon asks for more information, use “View Appeal” on Account Health to add documents or details in your next submission.

Stripe's support article describes providing more information if you believe your business was misunderstood or miscategorised. It doesn't promise reversal, and neither do we.

That depends on Stripe's decision and the terms that apply to your account. A reopened account and the release of a held balance are separate outcomes; we don't guarantee either, or their timing.

Not necessarily. Stripe says repeatedly postponed payouts are most likely due to a verification requirement that still needs completing. Check your Dashboard and email for requests first.

Stripe says the closure email includes a link to a form if you believe your business was misunderstood. If your email doesn't include one, we look at what your Dashboard shows instead.

We can help you check whether your business was categorised correctly and present it accurately. We don't help businesses get around Stripe's restrictions.

No. You stay in control of your Dashboard. We never ask for passwords, two-step codes or API keys, including secret keys.

Stripe says it emails the address registered on your account with the reason for the closure and shows a red banner at the top of your Dashboard with more information.

Stripe says a payout that is less than 5 business days late may still be processing at your bank, and that a payout date that keeps moving is most likely due to an account verification requirement. Check your Dashboard and email for requests.

Stripe says the first payout is usually scheduled 7 to 14 days after your first successful payment, depending on your industry risk level and country.

No. Stripe publishes a list of prohibited and restricted businesses. Restricted categories may need extra review and approval; prohibited ones can't be supported.

We don't help with opening new accounts to keep processing after a closure. If you believe Stripe misunderstood your business, the closure email's form is the official way to provide more information.

No. Shop Pay is an accelerated checkout. Shopify says it is included as part of Shopify Payments and processed at Shopify Payments rates, so Shop Pay problems are often Shopify Payments questions underneath.

Shopify says that in most cases customers can still check out during a hold, but payouts for those orders stop until the hold is resolved. In some cases the store can't accept new orders.

Not necessarily. Shopify says Shopify Payments may remain unavailable after a successful store appeal, and you can file a separate appeal for Payments access if you believe that decision was wrong.

Shopify describes conditions such as processing through a third-party provider for 6-12 consecutive months with a chargeback rate below 1%, and says meeting them doesn't guarantee approval.

Shopify says only the store owner can access Shopify Payments account details and resolve a hold. We work with the owner, and nobody needs to share a password.

No. You submit everything yourself. We never ask for passwords, two-step codes or API keys.

Shopify lists reasons such as missing information, incorrect bank account details, product eligibility, a business type that isn't supported, sanctions, creditor or legal action, and a high-value goods review. The admin banner and the email to the store owner say which applies.

Shopify says to log in to your Shopify admin and follow the on-screen prompt to open the appeal form, complete it with explanations and supporting documents showing compliance with Shopify's policies, then select “Submit for review”. The decision is sent to the store owner's email.

Shopify says billing is paused during restricted access, so you aren't charged during that period. You keep limited admin access to view store details and payouts.

Shopify describes a reserve as a temporary hold on a portion of processed transactions for a set period, used to cover disputes and refunds. Reserve terms are communicated to the store owner by email and in the admin.

Shopify says that for higher-risk businesses a custom payout schedule can mean payouts take from 5 to 20 business days.

No. Shopify says it can't remove a creditor hold itself; only the payment processor can, after receiving a release from your creditor. Contact the creditor.

Shopify says subscriptions created while Shop Pay was active depend on it; if Shop Pay is deactivated their payments fail and they can be cancelled after repeated failed attempts. Review subscriptions before changing anything.

Shopify's help pages mention third-party payment providers as an option when Shopify Payments isn't available. Whether that suits your business is your decision; it doesn't replace an appeal if you believe a decision was wrong.