Stripe · Payment account
We help businesses whose Stripe account has been closed, restricted or had payouts paused understand what Stripe's email and Dashboard notice point to. We then help you prepare accurate, checkable business information for the review path Stripe offers you. Stripe decides on every account, and a reopened account and the release of a held balance are separate outcomes.
Don’t lose more sales. Let’s find the right fix for your case.
No passwords required. Reinstatement is decided by the platform.
These look similar from the outside but lead to different next steps. We start by working out which one your notice describes.
Stripe's support article says it emails the address registered on your account with the reason for closure and shows a red banner at the top of the Dashboard. If you believe Stripe misunderstood or miscategorised your business, the email links to a form that takes you to the Dashboard to provide more information.
Stripe says a payout date that keeps moving is most likely due to an account verification requirement that still needs completing, and asks account owners to check both the Dashboard and email for requests. That is a different situation from a closure.
Losing the ability to take payments can come with its own notice and requirements. We look at what your Dashboard and emails actually say before assuming it is a closure, and before you change anything on your website or account.
Stripe publishes a list of prohibited and restricted businesses. Some restricted categories need extra review and approval; prohibited ones can't be supported at all. Checking where your business genuinely sits is part of any review.
Gather the exact wording before you reply to anything. Precise answers start from the notice itself.
No Dashboard access or keys are needed.
Don't send passwords, two-step codes, recovery codes or API keys. We never ask for them.
Outputs are written for you to submit through the form or Dashboard requests Stripe gives you.
Which situation you are in (closure, payments paused, payouts paused or verification) and which review path the notice offers.
A clear description of what you sell, to whom and how, written so a reviewer can check it against your website and records.
Mismatches between your Stripe details, website, policies and documents that may cause confusion, with what to correct first.
What Stripe's notice asks for, matched against records you already have.
The initial review is free. If your case is a fit, paid support starts from $500. We confirm the exact scope and price in writing before any paid work.
Which review path Stripe offers: some closure emails include a form, other situations only Dashboard requests.
Whether your business category is restricted, prohibited, or simply misunderstood.
Whether the information you provide can be verified against your website and records.
Stripe's own review. We can't promise a decision, a payout date or the release of any balance.
Not a fit: businesses in a category Stripe prohibits that want to keep processing, or requests to open a new Stripe account to continue after a closure.
Compare appeal deadlines and review times across platformsStripe's support article describes providing more information if you believe your business was misunderstood or miscategorised. It doesn't promise reversal, and neither do we.
That depends on Stripe's decision and the terms that apply to your account. A reopened account and the release of a held balance are separate outcomes; we don't guarantee either, or their timing.
Not necessarily. Stripe says repeatedly postponed payouts are most likely due to a verification requirement that still needs completing. Check your Dashboard and email for requests first.
Stripe says the closure email includes a link to a form if you believe your business was misunderstood. If your email doesn't include one, we look at what your Dashboard shows instead.
We can help you check whether your business was categorised correctly and present it accurately. We don't help businesses get around Stripe's restrictions.
No. You stay in control of your Dashboard. We never ask for passwords, two-step codes or API keys, including secret keys.
Stripe says it emails the address registered on your account with the reason for the closure and shows a red banner at the top of your Dashboard with more information.
Stripe says a payout that is less than 5 business days late may still be processing at your bank, and that a payout date that keeps moving is most likely due to an account verification requirement. Check your Dashboard and email for requests.
Stripe says the first payout is usually scheduled 7 to 14 days after your first successful payment, depending on your industry risk level and country.
No. Stripe publishes a list of prohibited and restricted businesses. Restricted categories may need extra review and approval; prohibited ones can't be supported.
We don't help with opening new accounts to keep processing after a closure. If you believe Stripe misunderstood your business, the closure email's form is the official way to provide more information.
Sources checked on: . Platforms update their help pages; check the current version before you act.
Stripe · Guide
Is your Stripe account really closed, or are payouts just paused? Find the reason Stripe gave and check what a reviewer will compare before you reply.
Why Stripe payouts get delayed or keep being postponed, what timing is normal, how it differs from a closure and what to check in your Dashboard.
Send us the wording of the email and Dashboard banner. We'll help you work out which situation you are in before you reply.
No passwords required. Reinstatement is decided by the platform.