Etsy · Account suspension
We help Etsy sellers whose account or shop has been suspended work out which kind of suspension they have and what Etsy is actually asking for. For permanent suspensions, we help you prepare a factual appeal for Etsy's Appeals Center; for temporary ones, we help you find and resolve the open issue. Etsy makes every reinstatement decision.
Don’t lose more sales. Let’s find the right fix for your case.
No passwords required. Reinstatement is decided by the platform.
Etsy treats these situations differently, so the first step is naming the right one. Mixing them up is one of the most common reasons an appeal misses the point.
Etsy's help pages describe temporary suspensions as issues you can usually fix directly, for example an overdue bill, a missing taxpayer ID or bank account, unfinished bank verification, or identity verification. Etsy's email explains what to resolve, and several of these lift automatically once the issue is fixed.
Etsy says the email will include “permanently suspended” in the subject line and body. You can appeal through the Appeals Center within 6 months of the suspension date, after resolving the issues that led to it. Etsy says a decision can take up to two weeks and that an unsuccessful appeal is final.
A removed listing is not a suspended account. Etsy handles it from the Policy violations page in Shop Manager, one listing at a time, and says that unless stated otherwise you have up to 6 months from the removal to appeal. A denied listing appeal can't be resubmitted for the same listing.
Etsy notes that funds in your Etsy Payment account may be reserved while an account is suspended. We can help you understand what your notice says, but we can't speed up or promise the release of any funds.
Before writing anything, gather these facts. Most of them are in Etsy's email or your Shop Manager.
None of this requires access to your account.
Don't send passwords, two-step codes, recovery codes or API keys. We never ask for them.
Everything is prepared for you to review, edit and submit yourself from your own Etsy account.
A plain-language reading of Etsy's email: which type of suspension it appears to be, which policies it points to, and what is still unclear.
Open cases, balances and listing checks to complete before you appeal, in the order Etsy's help pages describe.
A factual draft for the Appeals Center: what happened, what you have changed, and how you will follow the policies going forward.
Which of your real records (for example production photos, supplier invoices or licence agreements) support your explanation, and which are unlikely to help.
The initial review is free. If your case is a fit, paid support starts from $500. We confirm the exact scope and price in writing before any paid work.
Whether the suspension is temporary or permanent. Temporary ones are usually resolved, not appealed.
How long ago it started, because Etsy's permanent-suspension appeal window is 6 months.
Whether the underlying issues can genuinely be resolved before you appeal.
Etsy's own review time. Etsy says a decision can take up to two weeks; we can't shorten it.
Not a fit: shops that intend to keep selling items Etsy prohibits, or requests to open a new shop to get around a suspension.
Compare appeal deadlines and review times across platformsNo one outside Etsy can reinstate an account. We help you understand the notice and prepare a clear, honest appeal. Etsy reviews it and makes the decision.
Etsy says a permanent suspension email includes “permanently suspended” in the subject line and body. Temporary suspension emails usually explain the issue and how to fix it, such as paying an overdue bill or adding missing details.
Etsy's help article states you have 6 months from the day your account was suspended to file an appeal through the Appeals Center. Check the current article before you rely on it, as Etsy can change it.
Etsy says that if a permanent-suspension appeal is unsuccessful, the decision is final. That is why it is worth resolving open issues and preparing your explanation carefully before you submit.
Yes, as a separate question. Listing removals have their own appeal on the Policy violations page, one listing at a time, so we look at that notice rather than treating it as an account appeal.
We don't help with opening new accounts to get around a suspension. Etsy's policies treat this seriously and it can undermine your appeal.
No. You submit the appeal yourself from your own account. We never ask for passwords, two-step verification codes or recovery codes.
Etsy's help pages list examples such as an overdue bill, a missing taxpayer ID for US sellers past a sales threshold, a missing bank account for sellers outside the US, unfinished bank account verification, identity verification, unconfirmed seller information and repeat policy violations. Etsy says its list isn't complete, so the email you received is the primary source.
Etsy says paying your amount due should quickly and automatically reinstate an account suspended for an overdue bill. If it stays suspended after paying, there may be another issue on the account, and Etsy's email is the place to check.
In Etsy's Appeals Center. Etsy describes signing in to the suspended account, choosing the reason for your appeal, describing what you've done to address the issues, explaining how your practices will change, attaching any supporting documents and selecting “Submit Appeal”.
Etsy asks sellers to be transparent about what caused the suspension, the steps taken to fix it and how they'll follow the policies going forward. Resolve open cases and pay any outstanding balance first, and check listings against the Prohibited Items, Creativity Standards and Intellectual Property policies.
Etsy notes that funds in your Etsy Payment account may be reserved while an account is suspended, and that you can still view and pay your bill. We can't speed up or promise the release of funds.
No. Etsy says listing appeals must be submitted for each listing individually, from the Policy violations page in Shop Manager. For some policies, such as Creativity Standards, you can include up to 12 photos, videos or documents.
Sources checked on: . Platforms update their help pages; check the current version before you act.
How to tell if your Etsy suspension is temporary or permanent, what each usually means, the 6-month appeal window and the mistakes to avoid.
Where to appeal a listing Etsy removed, the 6-month window, why each listing is appealed separately and why a denied appeal can't be sent again.
Why Etsy places a reserve on your Payment account, how adding tracking releases funds sooner, and the other reasons an Etsy deposit hasn't arrived.
Send us a short summary of Etsy's email. We'll tell you what it appears to be and what a sensible next step looks like.
No passwords required. Reinstatement is decided by the platform.