Etsy guide
Etsy listing removed? How the listing appeal works
By the GetBackMyShop editorial team · Sources checked
Short answer
Appeal from the Policy violations page in Shop Manager: open the removed listing, select “View & appeal”, then “Start an appeal”, complete the prompts with supporting documents and submit. Etsy says that unless stated otherwise you have up to 6 months from the removal, each listing must be appealed individually, and once an appeal is denied you can't appeal the same listing again.
What this guide covers
This guide is for Etsy sellers whose account is still active but who have had one or more listings removed by Etsy. If your whole account or shop is suspended, that is a different process: see the guide on temporary and permanent suspensions.
Step by step
- Sign in to Etsy and open Policy violations in Shop Manager.
- Find the removed listing and select “View & appeal”. If you don't see the option, check the original policy-violation email; Etsy says eligibility depends on the type of violation.
- Select “Start an appeal” and complete the prompts. Etsy saves your progress as a draft.
- Add supporting documents. For Creativity Standards, Counterfeit and Unauthorized Reproduction, or Adult Nudity violations, Etsy allows up to 12 photos, videos or documents.
- Select “Submit appeal”, then watch your email for Etsy's decision.
Etsy: “Unless otherwise stated, you have up to 6 months from the time the listing was removed by Etsy to submit an appeal.” Appeals must be submitted for each listing individually.
Source: help.etsy.comWhat makes a listing appeal stronger
- Address the specific policy named in the removal notice, not the shop in general.
- Show how the item is made, designed or sourced, with genuine photos or records that match the listing.
- If you have rights to a design or brand (for example a licence), include that document.
- Correct anything in the listing that genuinely didn't comply before you appeal, and say what you changed.
Common mistakes
- Appealing several listings in one message, when Etsy handles each listing separately.
- Submitting quickly without evidence; a denied appeal can't be resubmitted for the same listing.
- Treating a listing removal as an account suspension (or the other way round).
- Relisting the same item unchanged while the appeal is pending.
- Missing the 6-month window because the removal email went to spam.
Official support and appeal routes
- Appeal a removed listing
Shop Manager → Policy violations → View & appeal.
- If the whole account is suspended
Permanent suspensions are appealed through the Appeals Center within 6 months.
Need help with your own Etsy case?
We help Etsy sellers whose account or shop has been suspended work out which kind of suspension they have and what Etsy is actually asking for. For permanent suspensions, we help you prepare a factual appeal for Etsy's Appeals Center; for temporary ones, we help you find and resolve the open issue. Etsy makes every reinstatement decision.
Etsy suspension appeal supportOfficial sources
- How Do I Submit an Appeal for a Listing Removed by Etsy?Etsy Help Center
- How to File an Appeal for a Permanently Suspended AccountEtsy Help Center
Sources checked on: . Platforms update their help pages; check the current version before you act.